Last updated September 2026
Vantage AI is a transformation and implementation business based in Sydney, Australia ("Vantage AI", "we", "us"). These terms govern your use of our website and the services we provide. By engaging us or using this site, you agree to them. Where we sign a written proposal or agreement with you, that document takes priority over these terms if the two differ.
We review how your business runs (the Blueprint), build agreed tools and automations on top of the software you already use, and then support, maintain and improve them, and build further agents, under one monthly retainer. What each tool does, and the test it must pass to count as done, is agreed with you in writing before work starts.
Your first meeting, the Blueprint and your first agent are free. If you keep your agent, you pay a flat monthly retainer. The retainer covers testing, support and maintenance of your agents, and building any further custom agents you ask for, at no extra build fee. All fees are in Australian dollars and set out in writing before you commit. We do not bill by the hour, and we will not charge you for anything you have not agreed to in advance.
Some tools rely on third-party services to run (for example a phone number, a software subscription or AI usage). Any such costs, and who pays them, are set out in writing before we build that tool. We will give you reasonable notice before any change to the retainer.
We build in a test setup, not your live systems, and move tools into live use in stages with your agreement. We ask for the lowest level of access each job needs. Wherever the software allows, you give us our own limited login, never your password, and you can switch it off yourself at any time.
Nothing is sent to your customers without your approval unless you have told us in writing that a particular routine message can run on its own. High-stakes actions (moving money, signing agreements, contacting key relationships) are either off-limits or require your explicit approval. You remain responsible for reviewing outputs before relying on them for material decisions.
You agree not to use what we build for anything unlawful, deceptive or harmful.
Once paid for, the tools we build for your business are yours to keep using. Your software and customer data always stay yours. We keep the right to reuse our own general methods, know-how and components that are not specific to your business.
We work to keep the tools we build running reliably, but we do not guarantee uninterrupted or error-free service. Hosting, third-party AI providers and integrated systems can experience downtime or rate limits outside our control. We monitor for issues and act on them promptly.
Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, our liability for any claim connected with the service is limited to the fees you paid us in the three months before the claim arose. We are not liable for indirect or consequential loss.
We may update these terms from time to time. The current version is always the one published here, and we will let active clients know about material changes.
Questions about these terms? Email [email protected].